Job Openings
The Account Manager plays a pivotal role in developing strong, enduring relationships with customers, effectively bridging the gap between their needs and our solutions. By actively engaging with key business executives and stakeholders, they not only respond to client queries but also proactively identify new business opportunities. Collaborating closely with cross-functional internal teams, they are instrumental in enhancing the overall customer experience. This dynamic position may occasionally require travel to meet the evolving needs of our clients and to ensure our service delivery remains unparalleled.
Listed
February 9, 2024
Location
Arlington, TX
Work Type
Onsite, Full-time
Department
Sales
Job Description
RESPONSIBILITIES
- Serve as the lead point of contact for all customer account management matters.
Build and maintain strong, long-lasting client relationships. - Conduct analysis of customer reporting weekly in both reactive & proactive reports.
Prepare and send monthly IT reports to clients. - Identify areas of improvement and touch base with clients about IT report data if needed.
Develop trusted advisor relationships with key accounts, customer stakeholders. - Communicate the progress of monthly/quarterly initiatives clearly.
- Develop new business with existing clients and research solutions.
- Prepare quotes as needed and purchase items relating to approved quotes.
- Support account CIO, facilitate the scheduling and changes of CIO meetings.
- Maintain documentation in client CRM relating to client interaction.
- Ensure accuracy of client contracts, details, and invoice details in collaboration with the billing team.
- Review and negotiate client contracts with client CIO as needed.
- Engage in touch base calls, quarterly visits, CX mailings, and social media engagement.
- Collaborate with the sales team to identify and grow opportunities within territory.
Assist with challenging client requests or issue escalations as needed.
REQUIREMENT & SKILLS
- Proven work experience as an Account Manager or relevant role.
- Ability to communicate and influence key stakeholders at all levels.
- Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel.
- Experience delivering client-focused solutions to customer needs.
- Ability to juggle multiple tasks/projects while maintaining attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales, or relevant field.
- MSP/IT account management experience preferred.
- Experience in Autotask/Datto PSA, ConnectWise
- Sell/Quosal experience preferred.
- Any relevant technical IT experience is a plus.
PAY & BENEFITS
- Annual Salary of $55,000 – $75,000 plus Bonus.
- Medical, Dental, Life Insurance.
- 401K + Match.
- Birthday PTO Day.
- Training/Certification Credits.
- And more.
Who We Are
Dealing with IT can be a confusing and stressful nuisance to our clients. We are here to take that issue off their plate with a combination of strong work ethic, open communication, years of experience, and a likable spirit.
Working With Us
At Technagy IT, you join a team founded on integrity and excellence since 2012. Here, your work directly impacts client success, embodying our commitment to service and innovation. You’ll be key in delivering the peace of mind our diverse clients rely on, in a culture that values hard work and strategic thinking. If making a difference excites you, Technagy IT is where you belong.
Great Benefits & Perks
Medical
Dental
Life Insurance
401K + Match
Birthday PTO
Training Credits
Supplements
And More
Join Our Team
Ready to start your journey at Technagy? Apply now to send us your application for review. Shortly thereafter, we will contact you with an invitation to interview.
Account Manager
Listed
February 9, 2024
Location
Arlington, TX
Work Type
Onsite, Full-time
Department
Admin, Customer Service
The Account Manager is key in building strong relationships with customers and connecting their needs to our solutions. They engage with business leaders to address queries and uncover new opportunities, working with internal teams to boost customer satisfaction. Occasional travel may be required to ensure exceptional service delivery and meet clients’ changing needs.
Job Description
RESPONSIBILITIES
- Serve as the lead point of contact for all customer account management matters.
Build and maintain strong, long-lasting client relationships. - Conduct analysis of customer reporting weekly in both reactive & proactive reports.
Prepare and send monthly IT reports to clients. - Identify areas of improvement and touch base with clients about IT report data if needed.
Develop trusted advisor relationships with key accounts, customer stakeholders. - Communicate the progress of monthly/quarterly initiatives clearly.
- Develop new business with existing clients and research solutions.
- Prepare quotes as needed and purchase items relating to approved quotes.
- Support account CIO, facilitate the scheduling and changes of CIO meetings.
- Maintain documentation in client CRM relating to client interaction.
- Ensure accuracy of client contracts, details, and invoice details in collaboration with the billing team.
- Review and negotiate client contracts with client CIO as needed.
- Engage in touch base calls, quarterly visits, CX mailings, and social media engagement.
- Collaborate with the sales team to identify and grow opportunities within territory.
Assist with challenging client requests or issue escalations as needed.
REQUIREMENT & SKILLS
- Proven work experience as an Account Manager or relevant role.
- Ability to communicate and influence key stakeholders at all levels.
- Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel.
- Experience delivering client-focused solutions to customer needs.
- Ability to juggle multiple tasks/projects while maintaining attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales, or relevant field.
- MSP/IT account management experience preferred.
- Experience in Autotask/Datto PSA, ConnectWise
- Sell/Quosal experience preferred.
- Any relevant technical IT experience is a plus.
PAY & BENEFITS
- Annual Salary of $55,000 – $75,000 plus Bonus.
- Medical, Dental, Life Insurance.
- 401K + Match.
- Birthday PTO Day.
- Training/Certification Credits.
- And more.
Who We Are
Dealing with IT can be a confusing and stressful nuisance to our clients. We are here to take that issue off their plate with a combination of strong work ethic, open communication, years of experience, and a likable spirit.
Working With Us
At Technagy IT, you join a team founded on integrity and excellence since 2012. Here, your work directly impacts client success, embodying our commitment to service and innovation. You’ll be key in delivering the peace of mind our diverse clients rely on, in a culture that values hard work and strategic thinking. If making a difference excites you, Technagy IT is where you belong.
Benefits & Perks
Medical
Life Insurance
Birthday PTO
Vitamins
Dental
401K + Match
Training Credits
And More
Join Our Team
Ready to start your journey at Technagy? Apply now to send us your application for review. Shortly thereafter, we will contact you with an invitation to interview.